General & Orders
1. How do I place an order?
Browse our collection, select your desired handbag or tote, choose your preferred color, click "Add to Cart" or "Buy It Now", enter your delivery details, and confirm with Cash on Delivery (COD).
2. Can I pay via Cash on Delivery (COD)?
Yes! We offer nationwide Cash on Delivery across all cities in Pakistan. Pay in cash directly to the courier rider upon package arrival.
Shipping & Delivery
3. How long does delivery take?
Orders are dispatched promptly and delivered within 3 to 5 business days across Pakistan.
4. What are the delivery charges?
Standard delivery is Rs. 300 nationwide. Orders of Rs. 4,500 and above qualify for 100% FREE SHIPPING!
5. How do I track my order?
Once booked with PostEx / Courier, you will receive an SMS containing your tracking number and tracking link.
Returns & Exchanges
6. What is your return & exchange policy?
We inspect every bag carefully before dispatch. In the rare case of receiving a damaged, defective, or incorrect item, please reach out to us within 7 days of delivery with photos/videos for a hassle-free exchange.
Customer Support
7. How can I reach TryAura?
Reach our team at tryauracollection@gmail.com, via our Contact page, or DM us on Instagram (@tryauracollection).